At Refa, we don’t see quality as just an extra feature—it is the core of our work. We understand that customers deserve the very best, which is why we have implemented a strict quality control system, considered one of the most distinguished processes in e-commerce.
What makes our quality control process unique?
1. Comprehensive and precise inspection:
Before any product reaches the customer, it undergoes several stages of thorough inspection, starting from verifying material quality to checking manufacturing details and ensuring it is free from any defects.
2. Performance and durability testing:
For products that need to withstand daily use, such as clothing and footwear, we conduct performance tests to ensure they meet global standards.
3. International standards:
Products are inspected based on international quality standards while considering customer expectations and aspirations.
4. Attention to the finest details:
We focus on the small details that make a difference, from the quality of stitching to the safety of packaging.
5. Final review before shipping:
After passing all stages, a final review is conducted to ensure that the product reaches the customer in perfect condition.
Why do we focus on quality?
Because we believe that the customer experience begins the moment they touch the product. We don’t just offer exceptional products; we provide a remarkable shopping experience that makes customers trust us with every new order.
Finally, at Refa, quality is not an option—it is a commitment.
